Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you login to your Account and submit a Return Request.  See Account Link below.

https://account.intentsportsco.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contactus@intentsportsco.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable & Final Sale Items

Certain items are not eligible for return or exchange. Final Sale items include, but are not limited to:

  • All footwear/shoes

  • Sale and clearance items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom, made-to-order, or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Any item specifically marked Final Sale at the time of purchase

All shoes are considered Final Sale and are non-returnable and non-exchangeable.

If you have any questions about whether an item is eligible for return before placing your order, please contact us at contactus@intentsportsco.com. We're happy to help clarify our return policy before you purchase.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@intentsportsco.com.