F.A.Q.

Frequently Asked Questions (FAQ)

Welcome to Intent Sports Company

At Intent Sports Company, we believe sports are about more than competition—they're about community, opportunity, and purpose. Below are answers to some of our most frequently asked questions.

General Questions

What is Intent Sports Company?

Intent Sports Company is an online sporting goods retailer focused on providing quality sports, golf, outdoor, and lifestyle products while supporting causes that matter. Our mission is simple:

Purpose Over Profits.

We strive to create opportunities for youth athletes, support individuals with disabilities, and give back to our communities.

What makes Intent Sports different?

Unlike traditional sporting goods retailers, Intent Sports is built on three core values:

Faith
Community
Sports

A portion of our efforts and initiatives support causes including:

Youth Sports Access
Cerebral Palsy (CP) Awareness
Type 1 Diabetes (T1D) Awareness
Inclusive Employment Opportunities

Ordering & Shipping

Where do you ship?

We currently ship throughout the United States.

How long does shipping take?

Most orders ship within 2–7 business days depending on supplier availability and product type.

Custom products and specialty items may require additional processing time.

How can I track my order?

Once your order ships, you will receive a tracking email with shipment details.

Why did my order arrive in multiple packages?

Some products ship directly from different supplier locations. If your order contains items from multiple vendors, they may arrive separately.

Do you offer expedited shipping?

Yes, expedited shipping options may be available at checkout for eligible products.

Returns & Refunds

What is your return policy?

Most items may be returned within 30 days of delivery if they are:

Unused
In original condition
In original packaging

Certain products may have supplier-specific return requirements.

How do I request a return?

Contact our customer support team at:

contact@intentsportsco.com

Please include:

Order number
Reason for return
Photos (if applicable)

How long do refunds take?

Once approved, refunds are typically processed within 3–10 business days depending on your financial institution.

What if I received a damaged or incorrect item?

Please contact us within 7 days of delivery with photos and your order information. We'll work quickly to make it right.

Products

Do you sell name-brand products?

Yes. We offer products from a variety of recognized brands and trusted suppliers across sports, golf, outdoor recreation, and lifestyle categories.

Do you offer custom products?

Yes! We offer select custom items including:

Custom Cleats
Team Apparel
Personalized Merchandise
Special Order Products

Availability varies by collection.

Are all products stocked by Intent Sports?

Many products are fulfilled through trusted supplier and distribution partners, allowing us to offer a wider selection while keeping costs competitive.

Team Sales & Organizations

Do you offer team discounts?

Yes. We work with:

Youth Sports Organizations
Schools
Travel Teams
Clubs
Community Organizations

Can Intent Sports create a team store?

Absolutely. We can help create custom online stores featuring your organization's apparel and merchandise.

Firearms & Outdoor Products

Do you sell firearms online?

Intent Sports is a federally licensed firearms dealer (FFL).

All firearm purchases must comply with federal, state, and local laws and be transferred through approved processes where required.

Can firearms be shipped directly to my home?

Firearms must be shipped to a licensed FFL dealer for transfer unless otherwise permitted by law.

Do you offer firearm accessories?

Yes. We offer a variety of firearm accessories, optics, storage solutions, and outdoor products where legally permitted.

Giving Back

What does "Purpose Over Profits" mean?

Our mission goes beyond sales. We aim to create meaningful impact by supporting:

Youth Sports Access
Community Programs
Cerebral Palsy Awareness
Type 1 Diabetes Awareness
Inclusive Employment Opportunities

How does Intent Sports support the community?

We regularly support community initiatives, youth programs, local partnerships, and charitable causes through awareness campaigns, fundraising efforts, and direct involvement.

Customer Support

How can I contact Intent Sports?

Email: contact@intentsportsco.com

What are your support hours?

Customer support is available Monday–Friday.

We strive to respond to all inquiries within 1 business day.

Do you have a physical store?

We currently operate primarily online while continuing to expand our community presence and future retail opportunities.

Still Have Questions?

We're here to help.

Intent Sports Company
"Built on Faith. Powered by Community. United by Sports."